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  1. Donna Spencer wrote on

    Glenn, this happens to me all the time! Out of every 5 long answers I write, 2 might say thanks. Some cultures are worse than others, and I’m glad to say that most Australians say thanks.

    1. Glenn Murray wrote on

      Oh no! That’s worse than my reply rate. So rude.

  2. Anna Butler wrote on

    Wow, I must have been very fortunate. Most of the aspiring copywriters I’ve taken the time to give advice to have been gracious enough to say thank you. In fact, there have been quite a few who I’ve conversed with on numerous occasions.

    Maybe I’m just scarier and they don’t want to risk ticking me off… ;-)

    1. Glenn Murray wrote on

      Haha! Yeah, you’re soooooooooo scary, Anna… ;-)

      Don’t get me wrong, most still do reply and most are lovely about it. I just got a bee in my bonnet this morning because two recently didn’t.

  3. Ken wrote on

    Heh Glenn,
    I think this is happening more and more now online.
    We get people calling regularly after advice on their online marketing. We have a chat and usually follow up with a nice email confirming our advice and pointing them to some research material.
    Some people give us a nice thank you. We don’t hear from most.

    1. Glenn Murray wrote on

      Yeah, I get a lot of tyre-kickers too. Almost never convert, so I’m done with them. It’ll be short phone calls from now on. If they want advice, they can pay for it.

  4. Laurie wrote on

    Mmm, the tire-kickers as we call them up in Canada. Yes, I’m finally starting to wise up to them and am learning to say no or offer up a clever redirect. I guess I could just send them an invoice, or a list with my rates. That’ll get the message across.

    Oh, and THANKS for all your great advice Glenn. :)

    1. Glenn Murray wrote on

      It’s made more difficult by the fact that a lot of them aren’t really tyre-kickers. Not intentionally, anyway. They’re genuinely interested in your service, but when they realise it costs more than $3/page, they decide they don’t have the budget for it.

      1. Anna Butler wrote on

        That’s why I ended up putting together that rate chart on my new site… gives them a bit of an idea. Seems to be helping to filter out those who probably can’t or don’t want to pay what I’m asking.

        1. Glenn Murray wrote on

          I did exactly the same thing, Anna. But then I let my ranking drop, and I stopped getting as many off-the-streets, so it wasn’t such a problem anymore.

  5. Emily Read wrote on

    I don’t usually get a thank you either. I’ve only had a couple such emails so far, but still. It’s incredibly rude!
    Although I do feel better knowing I’m not the only one to experience this.

    1. Glenn Murray wrote on

      Yeah. It’s especially frustrating as they’re not just asking for advice, they’re asking you to help a potential competitor out.

  6. Brook McCarthy wrote on

    Yep, happens all the time. I introduce people via email, send them relevant information I come across that would be of interest to them, direct journalists their way, and refer to them in articles I write. I get an acknowledgement or thanks about half the time. Just rude.

    1. Glenn Murray wrote on

      Sorry to hear that Brook. Frustrating, isn’t it?

  7. Donna Spencer wrote on

    I’m a published author, and I think my lower thank you rate is that people treat me like a bit of a commodity to be used…

    1. Glenn Murray wrote on

      That’s weird. If you had to choose who you were going to be rude to, you’d think it wouldn’t be the published author… :-\

  8. Rhonda wrote on

    This is a common behaviour and even the people in your office, on the same floor, act this way. Then you feel awkward in the kitchen because now you think perhaps it’s you, not them. I sometimes take some time to respond to first contacts, but that’s only a few hours and because I want to be at a PC from which I can avoid sending a ‘Sent from my Sony phone’ sig! :-)

    1. Glenn Murray wrote on

      It’s been 12 years since I worked in a real office, so I wouldn’t know. :-\ I know one thing, though, if someone in my office failed to reply to my email, I’d sack him and go for a surf. ;-)

  9. Rupen Savoulian wrote on

    Hi Glenn.

    I feel your pain! A simple ‘thank you’ is not too much to ask. Common courtesy has gone out the window. I think in our rush to increase production, the little but significant norms of social communication have been abandoned.

    Great post, and keep on ranting.


    1. Glenn Murray wrote on

      Hello Mr Rupen. Long time no speak! Yep, you’re 100% right.

  10. Elizabeth Garner wrote on

    Hello Glen,

    It’s called common courtesy. Something that is sadly lacking in many industries these days. What these rude folk don’t realise, is that people have long memories.

    In a totally unrelated industry (livestock), I had a new entrant to industry contact me and pick my brains on animal health mercilessly. I have always been happy to accommodate enquiries by new entrants to the industry I’m involved in. I’ll even go the extra mile for an animal that is actually ill. In this instance though, this ‘new entrant’ picked my brains on animal health, then started an animal health supplies business in direct competition to mine. Creep.

    Keep the high road. What goes around, comes around. :)

    1. Glenn Murray wrote on

      That sux, Elizabeth. Don’t worry, just as you say, karma will get them in the end. ;-)

  11. Jackmo wrote on

    I always get heaps of phone calls from people asking to help them through the problem instead of paying you to come out and fix it. Soo anoying

    1. GeekGuru wrote on

      Best thing is to have people with absolutely no knowledge answering the phone.

  12. Website wrote on

    Couldn’t agree with you more on this! Nice read :)

  13. IT wrote on

    That’s a bit of a wait! haha. I find it all too common this kind of behaviour. When are people going to demonstrate common courtesy!

  14. Bob wrote on

    I agree peoples sense of morality and ethical behavior is diminishing with every passing day it seems elastic to technology. Less face to face interaction means that we dont take things seriously anymore.

  15. Gary wrote on

    It didn’t beg the question. It raised the question.

    1. Glenn Murray wrote on

      If you’re a prescriptive grammarian, sure… ;-)

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